This Agreement is made between Wax Digital Ltd (“the Agency”, “we”, “us”) and the Client (“you”), as identified in the associated quotation or proposal.
By accepting our quotation or proposal, you confirm you have read, understood, and agree to the terms below.
1.1 We will provide creative and design services as agreed in our quotation/proposal. These may include, but are not limited to:
Branding and graphic design
Digital design and websites
Motion graphics and 3D/animation
Exhibition, print, and marketing materials
Creative consultation and related services
1.2 Any additional services requested beyond the agreed scope will be estimated separately and charged at our standard hourly rate.
You agree to:
Confirm you have authority to enter into this Agreement.
Provide all necessary information, assets, and approvals in the requested format and within agreed timeframes.
Review and approve our work in a timely manner.
Honour the payment terms in Clause 7.
We agree to:
Deliver services professionally and in line with agreed timelines.
Communicate clearly throughout the project.
Maintain confidentiality of your materials and information.
3.1 For one-off projects, our fees include two (2) rounds of amends per deliverable. Additional revisions or significant changes will be charged at our standard hourly rate.
3.2 For retainer agreements, additional work or amendments outside the agreed monthly scope will also be billed at our standard hourly rate.
4.1 You will provide all text, logos, graphics, and imagery in editable, high-quality formats.
4.2 If stock images, fonts, or third-party assets are required, you will purchase them directly to ensure you hold the appropriate licence.
4.3 We can provide copywriting, content creation, or asset sourcing as an additional service with a separate estimate.
5.1 For web/digital projects, we test in the current versions of major browsers (Chrome, Safari, Edge, Firefox) and standard mobile devices (iOS Safari, Android Chrome).
5.2 We do not guarantee identical visual output across all browsers/devices but will ensure usability and accessibility are appropriate.
5.3 Testing on older browsers or specific devices can be provided at additional cost.
6.1 Final deliverables will be supplied in suitable formats via secure transfer.
6.2 We may retain copies for a limited time, but long-term storage is the Client’s responsibility. Please request copies if you require ongoing access.
7.1 One-off projects:
For larger projects, a 25% deposit is required upfront before work begins.
The balance will be invoiced on completion or agreed milestones.
7.2 Retainers:
Work is billed monthly at the agreed rate.
Any additional work is billed at our standard hourly rate.
7.3 General terms:
Invoices are payable within 30 days of issue unless otherwise agreed.
Invoices are issued in GBP. Clients paying in other currencies must ensure equivalent value is received.
The Client is responsible for all bank or transfer charges.
Overdue invoices may incur interest at 1% per month (or part month).
8.1 You confirm that all materials you provide are original or licensed for use, and you indemnify us against claims relating to them.
8.2 We guarantee our work is original. Upon full payment (and provided the Agreement has not been terminated), we assign to you:
Ownership of the final graphic and source files created for your project.
A perpetual, exclusive licence to use the completed design for the agreed project.
8.3 We retain ownership of our design methodologies, creative processes, and the unique combination of design elements.
We reserve the right to display completed projects and selected work-in-progress in our portfolio, website, and promotional material, unless prevented by a confidentiality agreement.
10.1 Either party may terminate this Agreement by written notice if the other party:
Commits a material breach and fails to remedy it within 14 days; or
Cancels the project for other reasons (in which case the Client will pay for all work completed to date).
10.2 Deposits are non-refundable once work has commenced.
Neither party shall be liable for failure or delay in performing obligations where caused by circumstances beyond reasonable control, including but not limited to: natural disasters, strikes, pandemics, government restrictions, or internet outages.
12.1 This Agreement cannot be transferred by either party without written consent.
12.2 If any part of this Agreement is found invalid or unenforceable, the remainder shall remain in force.
12.3 This Agreement is governed by the laws of England and Wales.
You understand how important it is for a small business that you pay your bills promptly.
We’re also sure you’ll want to stay friends, so you agree to stick tightly to the following
payment schedule.
Our payment terms are 30 days (unless otherwise agreed) from the date of invoice. We issue invoices electronically and our bank account details will be included. Our invoices will be in GBP. If your currency is different, you agree your payments will be the same value.
You agree to pay all charges associated with international transfers of funds. We reserve the right to charge interest on all overdue debts at the rate of 1% per month or part of a month.
By accepting our quotation/proposal via our secure system, you confirm acceptance of this Agreement. No physical signature is required.
With over two decades of experience, Wax Digital delivers precise, strategic design solutions tailored to global businesses in scientific and technical industries. We streamline marketing workflows, enhance communication across teams, and accelerate time-to-market, helping you achieve measurable, lasting results. Our deep understanding of complex technical markets allows us to go beyond expectations, acting as a trusted extension of your marketing team. Our focused structure means we can pivot effortlessly, aligning with your priorities at every stage.