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We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect your information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

We ask for your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

We doesn’t use cookies or scripts which were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we store

When you contact us by email or through our website, we store your name and email address, plus your phone number, social media username, and the company you work for, if you’ve given them to us.

If you sign up for a newsletter, we store your email address.

When you buy something from us, we store your name, email address, phone number, and a delivery address.

If you do business with us, we store your business name and bank details and keep records of the invoices we send you and the payments you make. All purchases are processed by WordPress, our e-commerce platform and we never have access to your credit card information.

Where we store your information

If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer.

When you buy something, your information is stored in WordPress, our e-commerce platform.

If we do business, we store your information in WordPress & Sliced Invoices Plugin, our accounts software.

How we use your information

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who is responsible for your information at our company

Stephen Gibbs, our Director, is responsible for the security of your information. You can contact them by email at accounts@waxdigital.design or by phone on 07534923313 if you have concerns about the information
we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. The computers we use are all encrypted and protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 30 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Stephen Gibbs by email at accounts@waxdigital.design or by phone on 07534923313 or headover to our feedback form.

If you’re the letter writing type, send your envelope to Wax Digital, 5 East Park Road, Gateshead, Tyne and Wear, NE95AX, UK.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

We are a b2b graphic design agency that excels at all forms of video & motion graphics, website design & printed content creation. We can provide comprehensive artwork management services, seamlessly integrating into your marketing workflows, improving efficiency and effectiveness of campaigns. We’re so seamless you’ll soon think we’re part of the family.

We value your privacy and are committed to protecting your personal data. In order to ensure that you have a safe and enjoyable browsing experience on our website, we use cookies and similar technologies. By continuing to use our website, you consent to our use of cookies.